Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If flight mode is activated, your mobile phone's transmitting functions are deactivated. This means that you can't access the Internet using neither the mobile network nor WLAN.

Solution: Deactivate flight mode.

Step 1 of 1

Slide two fingers down the display starting from the top edge of your mobile phone.
Press Airplane mode.
Depending on the current setting, flight mode is activated or deactivated.

1 Activate or deactivate flight mode

Slide two fingers down the display starting from the top edge of your mobile phone.
Press Airplane mode.
Depending on the current setting, flight mode is activated or deactivated.