Customer Center E-Mail + SMS TV myCloud Find a Swisscom shop Contact
Customer Center E-Mail + SMS TV myCloud Find a Swisscom shop Contact
↩

Mobile guides

More
        
    Change device

    Samsung Galaxy S7 edge

    Go to Supplies Device is defective (display, water, casing)

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Fixed dialling is activated
    Cause 2 of 9: Little or no network coverage
    Cause 3 of 9: There's an error at the receiving end
    Cause 4 of 9: There may be a temporary network problem
    Cause 5 of 9: Your mobile phone is set to connect to 3G networks only

    If your mobile phone is set to connect to 3G networks only, it can't find a network if you're in an area with poor or no 3G network coverage.

    Solution: Change network mode allowing your mobile phone to connect to both 2G and 3G networks.

    Step 1 of 5

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 5

    Press Mobile networks.

    Step 3 of 5

    Press Network mode.

    Step 4 of 5

    Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find " Network mode"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Mobile networks.
    Press Network mode.

    2 Select network mode

    Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.
    Cause 6 of 9: You price plan has been suspended due to non-payment
    Cause 7 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 8 of 9: Flight mode is activated
    Cause 9 of 9: No credit on your prepaid card

      

    Go to…

    Residential Customers

    Business

    Bluewin

    About Swisscom

    Tools