Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're trying to access the Internet using the mobile network, you need good network coverage in your area.
Solution: Try again later when you're in an area with better network coverage. View our network coverage map.
Required information *