Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.

Solution: Make sure your mobile phone has been assembled correctly.

Step 1 of 5

Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.

Step 2 of 5

Place your SIM as illustrated next to the SIM holder.

Step 3 of 5

Slide your SIM into the holder.

Step 4 of 5

Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.

Step 5 of 5

Place the back cover on your mobile phone and press it into place.

1 Remove the back cover

Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.

2 Insert your SIM

Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the holder.

3 Insert the battery

Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.

4 Replace the back cover

Place the back cover on your mobile phone and press it into place.