Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

The PIN is used to protect your SIM card from unauthorised use. If an incorrect PIN is entered, you can't turn on your mobile phone.

Solution: Key in the correct PIN.
If an incorrect PIN is entered three times in a row, your SIM card will be blocked and you need to key in your PUK. The PUK can be obtained by logging on to Swisscom Customer Centre.

Step 1 of 5

Press On/Off until your mobile phone is turned on.

Step 2 of 5

Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

Step 3 of 5

Press and hold On/Off.

Step 4 of 5

Press Power off.

Step 5 of 5

Press OK.

1 Turn on your mobile phone

Press On/Off until your mobile phone is turned on.

2 Enter PIN

Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

3 Turn off your mobile phone

Press and hold On/Off.
Press Power off.
Press OK.