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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If WLAN is deactivated on your mobile phone, you can't access the Internet using a WLAN.

Solution: Activate WLAN.

Step 1 of 5

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.

Step 2 of 5

Press the indicator next to "Wi-Fi" until the function is activated.

Step 3 of 5

A list of WLANs within range is displayed.
Press the required WLAN.

Step 4 of 5

Follow the instructions on the display to select security settings, if required.
Press CONNECT.

Step 5 of 5

Press the home icon to end the session and return to the Home screen.

1 Activate WLAN

Slide two fingers down the display starting from the top edge of your mobile phone.
Press and hold the WLAN icon.
Press the indicator next to "Wi-Fi" until the function is activated.

2 Connect to WLAN

A list of WLANs within range is displayed.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.