Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Your mobile phone won't turn on if it's not done correctly.

Solution: Turn on your mobile phone correctly.

Step 1 of 5

Press On/Off until your mobile phone is turned on.

Step 2 of 5

Press Unlock.

Step 3 of 5

Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

Step 4 of 5

Press and hold On/Off.

Step 5 of 5

Drag the power off icon right to turn off your mobile phone.

1 Turn on your mobile phone

Press On/Off until your mobile phone is turned on.

2 Enter your PIN

Press Unlock.
Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.

3 Turn off your mobile phone

Press and hold On/Off.
Drag the power off icon right to turn off your mobile phone.