Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.

Solution: Activate mobile data.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to activate or deactivate the function.

Step 4 of 5

Press the indicator next to the required application to activate or deactivate the function.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data"

Press Settings.
Press Mobile Data.

2 Activate or deactivate mobile data

Press the indicator next to "Mobile Data" to activate or deactivate the function.

3 Activate or deactivate mobile data for applications

Press the indicator next to the required application to activate or deactivate the function.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.