Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

Solution: Set up your mobile phone for Internet.

Apple iPhone 6s (iOS10)
Step 1 of 1

When you insert your SIM into your mobile phone, your mobile phone is automatically set up for Internet.

1 Set up your mobile phone for Internet

When you insert your SIM into your mobile phone, your mobile phone is automatically set up for Internet.
Apple iPhone 6s (iOS10)