Customer Center E-Mail + SMS myCloud TV Find a Swisscom shop Contact
Customer Center E-Mail + SMS myCloud TV Find a Swisscom shop Contact

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

Solution: Set up your mobile phone for Internet.

Step 1 of 7

Press Settings.

Step 2 of 7

Press Mobile.

Step 3 of 7

Press Mobile Data Network.

Step 4 of 7

Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

Step 5 of 7

Press Mobile.

Step 6 of 7

Press Settings.

Step 7 of 7

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data Network"

Press Settings.
Press Mobile.
Press Mobile Data Network.

2 Enter the APN

Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

3 Save settings

Press Mobile.
Press Settings.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.