Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

Solution: Activate data roaming.
Please note: you may induce additional costs by activating data roaming.

Step 1 of 4

Press Settings.

Step 2 of 4

Press Mobile.

Step 3 of 4

Press the indicator next to "Data Roaming" to activate or deactivate the function.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile"

Press Settings.
Press Mobile.

2 Activate or deactivate data roaming

Press the indicator next to "Data Roaming" to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.