Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Find "Chrome"
Press Chrome.
2 Enter a web address
Press the address bar.
Key in the address of the required website and press the confirm icon.
3 Add the current website to your bookmarks
Press the menu icon.
Press the star.
Press EDIT and edit the name of the bookmark.
Press the return icon.
4 Go to a bookmark
Press the menu icon.
Press Bookmarks.
Press the required bookmark.
5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Wi-Fi"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator below "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Wi-Fi"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator below "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.