Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Find "Tethering & portable hotspot"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Tethering & portable hotspot.
2 Select settings for Wi-Fi hotspot
Press Portable Wi-Fi hotspot settings.
Press Configure Wi-Fi hotspot.
Press the field below "Network name (SSID)" and key in the required name for the Wi-Fi hotspot.
Press the drop down list below "Security".
If you don't want to password protect your hotspot:
Press None.
Press None.
If you want to password protect your hotspot:
Press WPA2 PSK.
Press WPA2 PSK.
Press the field below "Password" and key in the required password.
Press SAVE.
Press the return icon.
3 Activate Wi-Fi hotspot
Press Portable Wi-Fi hotspot until the function is activated.
4 Establish a connection
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Tethering & portable hotspot"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Tethering & portable hotspot.
2 Select settings for Wi-Fi hotspot
Press Portable Wi-Fi hotspot settings.
Press Configure Wi-Fi hotspot.
Press the field below "Network name (SSID)" and key in the required name for the Wi-Fi hotspot.
Press the drop down list below "Security".
If you don't want to password protect your hotspot:
Press None.
Press None.
If you want to password protect your hotspot:
Press WPA2 PSK.
Press WPA2 PSK.
Press the field below "Password" and key in the required password.
Press SAVE.
Press the return icon.
3 Activate Wi-Fi hotspot
Press Portable Wi-Fi hotspot until the function is activated.
4 Establish a connection
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.

5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.