Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
1 Find "Tethering & portable hotspot"
Press the settings icon.
2 Select settings for Wi-Fi hotspot
Press None.
Press WPA2 PSK.
3 Activate Wi-Fi hotspot
4 Establish a connection
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
5 Return to the Home screen
Do the following on the device which will connect to your Wi-Fi hotspot:
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
1 Find "Tethering & portable hotspot"
Press the settings icon.
2 Select settings for Wi-Fi hotspot
Press None.
Press WPA2 PSK.
3 Activate Wi-Fi hotspot
4 Establish a connection
Activate WLAN.
Find the list of available WLANs.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi hotspot.
When the connection is established, you can access the Internet from the other device.
5 Return to the Home screen
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.