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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you haven't activated a Google account on your mobile phone, you can't install apps.
Solution: Activate a Google account on your mobile phone.
Slide two fingers down the display starting from the top edge of your mobile phone.Press the settings icon.
Press Accounts & sync.
Press Add account.
Press the text input field and key in the username for your Google account.
Press the text input field and key in the password for your Google account.
Press ACCEPT.Follow the instructions on the display to select settings for your Google account.
Press the home icon to end the session and return to the Home screen.
Required information *