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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
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    Cause 1 of 3: The required app isn't available in your country
    Cause 2 of 3: There's a problem with your payment information

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    Solution: Log on to Google Play on a computer and change you payment information.

    Cause 3 of 3: You haven't activated a Google account on your mobile phone

      

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