Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.

Solution: Activate mobile data.

Step 1 of 4

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 4

Press Data usage.

Step 3 of 4

Press Mobile data to activate or deactivate the function.

Step 4 of 4

Press the home icon to end the session and return to the Home screen.

1 Find "Data usage"

Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Data usage.

2 Activate or deactivate mobile data

Press Mobile data to activate or deactivate the function.

3 Return to the Home screen

Press the home icon to end the session and return to the Home screen.