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    Sony Xperia XZ

    Go to Supplies Device is defective (display, water, casing)

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Poor or no coverage on the mobile network
    Cause 2 of 9: You're not connected to a WLAN
    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone

    If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

    Solution: Activate data roaming.
    Please note: you may induce additional costs by activating data roaming.

    Step 1 of 6

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 6

    Press More.

    Step 3 of 6

    Press Mobile networks.

    Step 4 of 6

    Press Data roaming to activate or deactivate the function.

    Step 5 of 6

    If you activate data roaming:
    Press OK to confirm.

    Step 6 of 6

    Press the home icon to end the session and return to the Home screen.

    1 Find "Mobile networks"

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press More.
    Press Mobile networks.

    2 Activate or deactivate data roaming

    Press Data roaming to activate or deactivate the function.
    If you activate data roaming:
    Press OK to confirm.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.
    Cause 4 of 9: You've established a connection to a WLAN but you're not logged on
    Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 6 of 9: Flight mode is activated
    Cause 7 of 9: Mobile data is deactivated on your mobile phone
    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet
    Cause 9 of 9: WLAN isn't activated on your mobile phone

      

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