Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
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1 Find "Wi-Fi"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator below "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Mobile networks"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Mobile networks.
2 Activate or deactivate data roaming
Press Data roaming to activate or deactivate the function.
If you activate data roaming:
Press OK to confirm.
Press OK to confirm.
3 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Chrome"
Press Chrome.
2 Enter a web address
Press the address bar.
Key in the address of the required website and press the confirm icon.
3 Add the current website to your bookmarks
Press the menu icon.
Press the star.
Press EDIT and edit the name of the bookmark.
Press the return icon.
4 Go to a bookmark
Press the menu icon.
Press Bookmarks.
Press the required bookmark.
5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
1 Find "Network operators"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Mobile networks.
Press Network operators.
Your mobile phone searches for networks within range.
Your mobile phone searches for networks within range.
2 Select option
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Select network manually, go to 2a.
Select network automatically, go to 2b.

3 2a - Select a network manually
Press Search mode.
Press Manual.
Press the required network.
Your display will tell you if you have access to the network you've selected.
Your display will tell you if you have access to the network you've selected.
4 2b - Select a network automatically
Press Search mode.
Press Automatic.
5 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate or deactivate flight mode
Slide two fingers down the display starting from the top edge of your mobile phone.
Press Airplane mode.
Depending on the current setting, flight mode is activated or deactivated.
Press Airplane mode.
Depending on the current setting, flight mode is activated or deactivated.
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1 Find "Data usage"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Data usage.
2 Activate or deactivate mobile data
Press Mobile data to activate or deactivate the function.
3 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Access Point Names"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press More.
Press Mobile networks.
Press Access Point Names.
2 Set up a new data connection
Press the add icon.
3 Enter a data connection name
Press Name.
Key in Swisscom Services and press OK.
4 Enter APN
Press APN.
Key in gprs.swisscom.ch and press OK.
5 Enter the IP address
Press Proxy.
Key in 192.168.210.1 and press OK.
6 Enter the port number
Press Port.
Key in 8080 and press OK.
7 Enter the country code
Press MCC.
Key in 228 and press OK.
8 Enter the network code
Press MNC.
Key in 01 and press OK.
9 Select the authentication type
Press Authentication type.
Press None.
10 Select the APN type
Press APN type.
Key in default and press OK.
11 Save and activate the data connection
Press the menu icon.
Press Save.
Press the field next to the data connection to fill in the field.
12 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Wi-Fi"
Slide two fingers down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator below "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.