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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    The MMS can't be sent if it's written incorrectly.

    Solution: Write an MMS correctly.

    Step 1 of 15

    Press Messaging.

    Step 2 of 15

    Press the new message icon.

    Step 3 of 15

    Press Enter one or more recipients.
    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.

    Step 4 of 15

    Press the required contact.

    Sony Xperia XZ
    Step 5 of 15

    Select one of the following options:
    Insert a picture, go to 3a.
    Insert a video clip, go to 3b.
    Insert an audio file, go to 3c.

    Step 6 of 15

    Press the picture icon.

    Step 7 of 15

    Press the required picture.

    Step 8 of 15

    Press the picture icon.

    Step 9 of 15

    Press the required video clip.

    Step 10 of 15

    Press the attachment icon.

    Step 11 of 15

    Press Sound.
    Go to the required folder.

    Step 12 of 15

    Press the required audio file.

    Sony Xperia XZ
    Step 13 of 15

    Write the text for your MMS.

    Step 14 of 15

    Press the send icon when you've finished your MMS.

    Step 15 of 15

    Press the home icon to end the session and return to the Home screen.

    1 Write MMS

    Press Messaging.
    Press the new message icon.

    2 Select recipient

    Press Enter one or more recipients.
    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    3 Insert pictures, video clips and audio files

    Select one of the following options:
    Insert a picture, go to 3a.
    Insert a video clip, go to 3b.
    Insert an audio file, go to 3c.
    Sony Xperia XZ

    4 3a - Insert a picture

    Press the picture icon.
    Press the required picture.

    5 3b - Insert a video clip

    Press the picture icon.
    Press the required video clip.

    6 3c - Insert an audio file

    Press the attachment icon.
    Press Sound.
    Go to the required folder.
    Press the required audio file.

    7 Write the text

    Write the text for your MMS.
    Sony Xperia XZ

    8 Send the MMS

    Press the send icon when you've finished your MMS.

    9 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.