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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.
Solution: Activate data roaming.
Slide two fingers down the display starting from the top edge of your mobile phone.Press the settings icon.
Press Mobile networks.
Press Data roaming to activate or deactivate the function.
If you activate data roaming:Press OK to confirm.
Press the home icon to end the session and return to the Home screen.
Required information *