Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
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1 Find "Email"
Press Apps.
Press Email.
2 Select e-mail account
Slide your finger right on the display.
Press the required e-mail account.
Press the required e-mail account.
3 Write the e-mail
Press the new e-mail icon.
4 Select recipient
Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Repeat the procedure to add more recipients.
5 Enter a subject
Press Subject.
Key in a subject for the e-mail.
Key in a subject for the e-mail.
6 Write the text
Press the text input field.
Write the text for your e-mail.
Write the text for your e-mail.
7 Attach file
Press the attachment icon.
Go to the required folder.
Go to the required folder.
Press the required file.
8 Send the e-mail
Press the send icon when you've finished your e-mail.
9 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Other email account"
Press Apps.
Press Email.
Press Other email account.
2 Enter e-mail address
Press Email address and key in your Swisscom e-mail address.
Press NEXT.
3 Enter password
Press Password and key in the password for your Swisscom e-mail account.
Press NEXT.
4 Select settings for retrieval of new e-mails
Press Automatically (Push) or Manually.
Press SHOW MORE SYNC OPTIONS.
5 Activate synchronisation of e-mails
Press the drop down list below "Days to sync".
Press the required setting.
Press Sync email to activate the function.
Press Download attachments automatically when connected to Wi-Fi network.
Press NEXT.
6 Activate or deactivate e-mail notification
Press Play sound, No sound or No notification.
Press SHOW MORE NOTIFICATION OPTIONS.
If you select Play sound:
Press NOTIFICATION SOUND.
Press Default ringtone or the required ring tone.
Press DONE.
Press Vibrate to activate or deactivate the function.
Press Notification light to activate or deactivate the function.
If you select No sound:
Press Vibrate to activate or deactivate the function.
Press Notification light to activate or deactivate the function.
Press NEXT.
7 Enter an account name
Press the field below "Set account name (optional)" and key in the required name.
8 Enter the sender name
Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
9 Finish setup
Press FINISH SETUP.
Wait while your mobile phone retrieves new e-mails.
Wait while your mobile phone retrieves new e-mails.
10 Return to the Home screen
Press the home icon to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.