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Mobile guides

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Missed calls are only diverted to your COMBOX® if the correct settings have been selected. You can change the settings in the phone menu.

    Solution: Divert calls to your COMBOX®.

    Step 1 of 12

    Press Phone.

    Step 2 of 12

    Press the menu icon.

    Step 3 of 12

    Press Call settings.

    Step 4 of 12

    Press Call forwarding.

    Step 5 of 12

    Press Voice.

    Sony Xperia XZ
    Step 6 of 12

    The current settings are displayed.

    Step 7 of 12

    Press one of the following options:
    Always forward

    Step 8 of 12

    Forward when busy

    Step 9 of 12

    Forward when unanswered

    Step 10 of 12

    Forward when unreachable

    Step 11 of 12

    Key in +4186(area code)(your phone number) and press TURN ON.

    Step 12 of 12

    Press the home icon to end the session and return to the Home screen.

    1 Find "Voice"

    Press Phone.
    Press the menu icon.
    Press Call settings.
    Press Call forwarding.
    Press Voice.

    2 Select divert type

    The current settings are displayed.
    Sony Xperia XZ
    Press one of the following options:
    Always forward
    Forward when busy
    Forward when unanswered
    Forward when unreachable

    3 Divert calls to COMBOX®

    Key in +4186(area code)(your phone number) and press TURN ON.

    4 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.