Navigation

Meta navigation

↩

Mobile guides

More
        
    Change device

    Sony Xperia XZ

    Go to supplies Device is defective (display, water, casing)

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 9: Fixed dialling is activated
    Cause 2 of 9: Little or no network coverage
    Cause 3 of 9: There's an error at the receiving end
    Cause 4 of 9: There may be a temporary network problem
    Cause 5 of 9: Your mobile phone is set to connect to 3G networks only
    Cause 6 of 9: You price plan has been suspended due to non-payment
    Cause 7 of 9: You've activated manual network selection and are out of range of the selected network
    Cause 8 of 9: Flight mode is activated
    Cause 9 of 9: No credit on your prepaid card

      

    Go to…

    Residential Customers

    Business

    Bluewin

    About Swisscom

    Tools