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    Back to Calls & contacts

    Cancel all diverts

    If you no longer wish to divert your calls, you need to cancel the diverts.

    Step 1 of 12

    Press Phone.

    Step 2 of 12

    Press the menu icon.

    Step 3 of 12

    Press Call settings.

    Step 4 of 12

    Press Call forwarding.

    Step 5 of 12

    Press Voice.

    Sony Xperia XZ
    Step 6 of 12

    The current settings are displayed.

    Step 7 of 12

    Press one of the following options:
    Always forward

    Step 8 of 12

    Forward when busy

    Step 9 of 12

    Forward when unanswered

    Step 10 of 12

    Forward when unreachable

    Step 11 of 12

    Press TURN OFF.
    Repeat until all diverts have been cancelled.

    Step 12 of 12

    Press the home icon to end the session and return to the Home screen.

    1. Find "Voice"

    Press Phone.
    Press the menu icon.
    Press Call settings.
    Press Call forwarding.
    Press Voice.

    2. Cancel all diverts

    The current settings are displayed.
    Sony Xperia XZ
    Press one of the following options:
    Always forward
    Forward when busy
    Forward when unanswered
    Forward when unreachable
    Press TURN OFF.
    Repeat until all diverts have been cancelled.

    3. Return to the Home screen

    Press the home icon to end the session and return to the Home screen.