The new iPhones XS and
Discover the new Apple Watch Series 4.
WLAN and e-mail under control
My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Network & connectivity
Settings & usage
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If your device, for unknown reasons, gets slow or doesn't work as it usually does, it may help restoring the factory default settings. Please note that the configurations and content you've added to your device yourself may be deleted. We recommend you back up your device first.
Solution: Restore factory default settings.
Required information *