The new iPhones XS and
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WLAN and e-mail under control
My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If WLAN is deactivated on your mobile phone, you can't access the Internet using a WLAN.
Solution: Activate WLAN.
Slide your finger down the display starting from the top edge of your mobile phone.Press the settings icon.
Press the indicator below "Wi-Fi" until the function is activated.
A list of WLANs within range is displayed.Press the required WLAN.
Follow the instructions on the display to select security settings, if required.Press CONNECT.
Press the Home key to end the session and return to the Home screen.
Required information *