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    Samsung Galaxy S7

    Go to supplies Device is defective (display, water, casing)

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Cause 1 of 10: The battery is flat
    Cause 2 of 10: Your SIM card is faulty
    Cause 3 of 10: An incorrect PIN has been entered
    Cause 4 of 10: Your SIM card is blocked
    Cause 5 of 10: You're asked to key in your PUK

    If you enter an incorrect PIN three times in a row, you need to key in your PUK.

    Solution: Key in the correct PUK.
    Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Swisscom Customer Centre.

    Cause 6 of 10: Your mobile phone hasn't been assembled correctly
    Cause 7 of 10: Your mobile phone is locked to another service provider
    Cause 8 of 10: Your mobile phone is SIM locked to Swisscom
    Cause 9 of 10: Your mobile phone isn't turned on correctly
    Cause 10 of 10: The phone lock code is activated

      

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