Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate mobile data.

Step 1 of 2

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

Step 2 of 2

Press the Home key to end the session and return to the Home screen.

1 Activate or deactivate mobile data

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.