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Samsung Galaxy S7
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Restart your mobile phone
Press and hold On/Off and the Bottom volume key simultaneously until your mobile phone is restarted.
We are pleased that your problem was solved.
Step 7 of 13
The current settings are displayed.
1 Find "Voice call"
Press Phone.
Press MORE.
Press Settings.
Press More settings.
After a moment the current settings are displayed.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.
2 Cancel all diverts
The current settings are displayed.
Press one of the following options:
Always forward
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
Press DISABLE.
Repeat until all diverts have been cancelled.
Repeat until all diverts have been cancelled.
3 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.