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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If your mobile phone is set to connect to 4G networks only, it can't find a network if you're in an area with poor or no 4G network coverage.

Solution: Change network mode allowing your mobile phone to connect to both 2G, 3G and 4G networks.

Step 1 of 5

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 5

Press Mobile networks.

Step 3 of 5

Press Network mode.

Step 4 of 5

Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find " Network mode"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Mobile networks.
Press Network mode.

2 Select network mode

Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.