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Mobile guides

    
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Samsung Galaxy S7 edge

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.

Solution: Activate mobile data.

Step 1 of 2

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

Step 2 of 2

Press the Home key to end the session and return to the Home screen.

1 Activate or deactivate mobile data

Slide your finger down the display starting from the top edge of your mobile phone.
Press Mobile data to activate or deactivate the function.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.