Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Samsung Galaxy S6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

The phone lock code is used to protect your mobile phone from unauthorised use. When the phone lock code is activated, it needs to be entered every time you turn on your mobile phone.

Solution: Key in the phone lock code. You can now deactivate the phone lock code.
If you've forgotten the phone lock code, contact the manufacturer for assistance.

Step 1 of 24

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 24

Press Lock screen and security.

Step 3 of 24

Press Screen lock type.

Samsung Galaxy S6
Step 4 of 24

You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.

Step 5 of 24

Press Pattern.

Step 6 of 24

Press and drag a point to connect at least four points.

Step 7 of 24

Press CONTINUE.
Repeat the selected phone lock code to confirm.

Step 8 of 24

Press CONFIRM.

Step 9 of 24

Key in a four-digit PIN and press CONTINUE.

Step 10 of 24

Key in the PIN again and press OK.

Step 11 of 24

Press the required setting.

Step 12 of 24

Press DONE.

Step 13 of 24

Press Fingerprint.
Follow the instructions on the display to add a fingerprint.

Step 14 of 24

Key in a password and press CONTINUE.

Step 15 of 24

Key in the password again and press OK.

Step 16 of 24

Press the required setting.

Step 17 of 24

Press DONE.

Step 18 of 24

Press PIN.

Step 19 of 24

Key in the required phone lock code and press CONTINUE.

Step 20 of 24

Key in the phone lock code again and press OK.

Step 21 of 24

Press the required setting.

Step 22 of 24

Press DONE.

Step 23 of 24

Press None.

Step 24 of 24

Press the Home key to end the session and return to the Home screen.

1 Find " Screen lock type"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Lock screen and security.
Press Screen lock type.

2 Select option

You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
Samsung Galaxy S6

3 2a - Create phone lock code using a pattern

Press Pattern.
Press and drag a point to connect at least four points.
Press CONTINUE.
Repeat the selected phone lock code to confirm.
Press CONFIRM.
Key in a four-digit PIN and press CONTINUE.
Key in the PIN again and press OK.
Press the required setting.
Press DONE.

4 2b - Create phone lock code using your fingerprint

Press Fingerprint.
Follow the instructions on the display to add a fingerprint.
Key in a password and press CONTINUE.
Key in the password again and press OK.
Press the required setting.
Press DONE.

5 2c - Create phone lock code using a PIN

Press PIN.
Key in the required phone lock code and press CONTINUE.
Key in the phone lock code again and press OK.
Press the required setting.
Press DONE.

6 Deactivate use of phone lock code

Press None.

7 Return to the Home screen

Press the Home key to end the session and return to the Home screen.