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Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.
Solution: Activate mobile data.
Slide your finger down the display starting from the top edge of your mobile phone.Press the mobile data icon to activate or deactivate the function.
If you deactivate the function:Press OK.
Press the Home key to end the session and return to the Home screen.
Required information *