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Mobile guides

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Samsung Galaxy S6


If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 1 of 9: Poor or no coverage on the mobile network

If you're trying to access the Internet using the mobile network, you need good network coverage in your area.

Solution: Try again later when you're in an area with better network coverage. View our network coverage map.