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Samsung Galaxy S6
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
We are pleased that your problem was solved.
1 Find " Wi-Fi"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator next to "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find " Mobile networks"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Mobile networks.
2 Activate or deactivate data roaming
Press Data roaming to activate or deactivate the function.
If you activate the function:
Press OK.
Press OK.
3 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find "Internet"
Press Internet.
2 Enter a web address
Press the address bar.
Key in the address of the required website and press Go.
3 Add the current website to your bookmarks
Press MORE.
Press Add to Bookmarks.
4 Go to a bookmark
Press Bookmarks.
Press the required bookmark.
5 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Cause 5 of 9: You've activated manual network selection and are out of range of the selected network
1 Find " Network operators"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Mobile networks.
Press Network operators.
2 Select an option
Your mobile phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

3 2a - Select a network manually
Press Search networks.
Press the required network.
Your display will tell you if you have access to the network you've selected.
Your display will tell you if you have access to the network you've selected.
4 2b - Select a network automatically
Press Select automatically.
5 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Activate or deactivate flight mode
Press and hold On/Off.
Press Flight mode to activate or deactivate the function.
We are pleased that your problem was solved.
1 Activate or deactivate mobile data
Slide your finger down the display starting from the top edge of your mobile phone.
Press the mobile data icon to activate or deactivate the function.
Press the mobile data icon to activate or deactivate the function.
If you deactivate the function:
Press OK.
Press OK.
2 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find " Access Point Names"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Mobile networks.
Press Access Point Names.
2 Set up a new data connection
Press ADD.
3 Enter a data connection name
Press Name.
Key in Swisscom Services and press OK.
4 Enter APN
Press APN.
Key in gprs.swisscom.ch and press OK.
5 Enter the country code
Press MCC.
Key in 228 and press OK.
6 Enter the network code
Press MNC.
Key in 01 and press OK.
7 Select the authentication type
Press Authentication type.
Press None.
8 Select the APN type
Press APN type.
Key in default and press OK.
9 Select data bearer
Press Bearer.
Press Unspecified.
10 Save and activate the data connection
Press MORE.
Press Save.
Press the field next to the data connection to fill in the field.
11 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
1 Find " Wi-Fi"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Wi-Fi.
2 Activate WLAN
Press the indicator next to "Wi-Fi" until the function is activated.
3 Connect to WLAN
A list of WLANs within range is displayed.
Press the required WLAN.
Press the required WLAN.
Follow the instructions on the display to select security settings, if required.
Press CONNECT.
Press CONNECT.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.