Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Your mobile phone may not respond due to overload or errors in the operating system.

Solution: Restart your mobile phone.

Samsung Galaxy S6
Step 1 of 1

Turn off your mobile phone.
Wait for 10-15 seconds.
Turn on your mobile phone again.

1 Restart your mobile phone

Turn off your mobile phone.
Wait for 10-15 seconds.
Turn on your mobile phone again.
Samsung Galaxy S6