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Samsung Galaxy S6
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
Step 7 of 13
The current settings are displayed.
1 Find "Voice call"
Press Phone.
Press MORE.
Press Settings.
Press More settings.
After a moment the current settings are displayed.
After a moment the current settings are displayed.
Press Call forwarding.
Press Voice call.
2 Select divert type
The current settings are displayed.
Press one of the following options:
Always forward
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable
3 Divert calls to COMBOX®
Key in +4186(area code)(your phone number) and press ENABLE.
4 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.