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Mobile guides

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    Samsung Galaxy S6 edge +

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    Some WLANs require that you log on.

    Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on.
    If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

    Step 1 of 8

    Press Internet.

    Step 2 of 8

    Press the address bar.

    Step 3 of 8

    Key in the address of the required website and press Go.

    Step 4 of 8

    Press MORE.

    Step 5 of 8

    Press Add to Bookmarks.

    Step 6 of 8

    Press Bookmarks.

    Step 7 of 8

    Press the required bookmark.

    Step 8 of 8

    Press the Home key to end the session and return to the Home screen.

    1 Find "Internet"

    Press Internet.

    2 Enter a web address

    Press the address bar.
    Key in the address of the required website and press Go.

    3 Add the current website to your bookmarks

    Press MORE.
    Press Add to Bookmarks.

    4 Go to a bookmark

    Press Bookmarks.
    Press the required bookmark.

    5 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.