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Samsung Galaxy S6 edge +
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Connect the charger to your mobile phone
Connect the charger to the phone socket and to a wall socket.
When the battery charging icon is displayed, charging is in progress.
2 End charging
When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.

We are pleased that your problem was solved.
1 Turn on your mobile phone
Press On/Off until your mobile phone is turned on.
2 Enter PIN
Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
3 Turn off your mobile phone
Press and hold On/Off.
Press Power off.
Press POWER OFF.
We are pleased that your problem was solved.
1 Insert your SIM
Insert the opener for the SIM holder into the small hole in the SIM holder at the top of your mobile phone.
Remove the SIM holder from your mobile phone.
Turn your SIM so that the angled corner of your SIM matches the angled corner of the SIM holder.
Place your SIM in the SIM holder.
Place your SIM in the SIM holder.
Slide the SIM holder into your mobile phone.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
1 Turn on your mobile phone
Press On/Off until your mobile phone is turned on.
2 Enter PIN
Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
3 Turn off your mobile phone
Press and hold On/Off.
Press Power off.
Press POWER OFF.
We are pleased that your problem was solved.
1 Find " Screen lock type"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Lock screen and security.
Press Screen lock type.
2 Select option
You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.

3 2a - Create phone lock code using a pattern
Press Pattern.
Press and drag a point to connect at least four points.
Press CONTINUE.
Repeat the selected phone lock code to confirm.
Repeat the selected phone lock code to confirm.
Press CONFIRM.
Key in a four-digit PIN and press CONTINUE.
Key in the PIN again and press OK.
Press the required setting.
Press DONE.
4 2b - Create phone lock code using your fingerprint
Press Fingerprints.
Follow the instructions on the display to add a fingerprint.
Follow the instructions on the display to add a fingerprint.
Key in a password and press CONTINUE.
Key in the password again and press OK.
Press the required setting.
Press DONE.
5 2c - Create phone lock code using a PIN
Press PIN.
Key in the required phone lock code and press CONTINUE.
Key in the phone lock code again and press OK.
Press the required setting.
Press DONE.
6 Deactivate use of phone lock code
Press None.
7 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.