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Samsung Galaxy S6 edge +
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
1 Find "Play Store"
Press Apps.
Press Play Store.
2 Find an app
To search by category:
Press APPS or GAMES.
Press APPS or GAMES.
Press CATEGORIES.
Go to the required category.
Go to the required category.
To search by name:
Press Google play.
Press Google play.
Key in the name of the required app and press the search icon.
3 Install the app
Press the required app.
To install a free app:
Press INSTALL.
Press INSTALL.
Press ACCEPT.
To buy an app:
Press the price.
Press the price.
Follow the instructions on the display to install the app.
Press the Home key to return to the Home screen.
Press the Home key to return to the Home screen.
4 Use the app
Press Apps.
Press the app you've just installed.
Follow the instructions on the display to use the app.
Follow the instructions on the display to use the app.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
1 Find " Google"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Accounts.
Press Add account.
Press Google.
2 Activate your Google account
Press Enter your email and key in the username for your Google account.
Press NEXT.
Key in the password for your Google account.
Key in the password for your Google account.
Press NEXT.
Press ACCEPT.
Follow the instructions on the display to select settings for your Google account.
Follow the instructions on the display to select settings for your Google account.
3 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.