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Mobile guides

    
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Samsung Galaxy S6 edge +

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

Solution: Activate data roaming.
Please note: you may induce additional costs by activating data roaming.

Step 1 of 4

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 4

Press Mobile networks.

Step 3 of 4

Press Data roaming to activate or deactivate the function.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Find " Mobile networks"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Mobile networks.

2 Activate or deactivate data roaming

Press Data roaming to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.