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My Swisscom Assistant
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My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
Cause 3 of 3: Your mobile phone hasn't been correctly set up for e-mail
If your mobile phone hasn't been correctly set up for e-mail, you can't send and receive e-mail.
Solution: set up your mobile phone for Exchange e-mail.
Key in your e-mail address.
Press Password and key in the password for your e-mail account.
Press the name of the e-mail account you've just set up.
Press Account name.
Key in the required name and press OK.
Press Your name.
Key in the required sender name and press OK.
Press Sync schedule.
Press Set sync schedule.
Press Auto (when received), Manual or the required period.
Press the Return key the necessary number of times.
Press the name of your e-mail account.
Press the indicator below the name of your e-mail account to activate or deactivate the function.
Press the Home key to end the session and return to the Home screen.
Required information *