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Samsung Galaxy S6 edge +

Go to Supplies Device is defective (display, water, casing)

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

Cause 1 of 9: Fixed dialling is activated

Fixed dialling allows you to select which numbers can be called from your mobile phone and to which numbers you can send messages. When fixed dialling is activated, you can only call and send messages to numbers on the list of fixed dialling numbers.

Solution: Deactivate fixed dialling.

Step 1 of 9

Press Phone.

Step 2 of 9

Press MORE.

Step 3 of 9

Press Settings.

Step 4 of 9

Press More settings.
After a moment the current settings are displayed.

Step 5 of 9

Press Fixed Dialling Numbers.

Step 6 of 9

To activate fixed dialling:
Press Enable FDN.

Step 7 of 9

To deactivate fixed dialling:
Press Disable FDN.

Step 8 of 9

Key in your PIN2 and press OK.

Step 9 of 9

Press the Home key to end the session and return to the Home screen.

1 Find "Fixed Dialling Numbers"

Press Phone.

Press MORE.

Press Settings.

Press More settings.
After a moment the current settings are displayed.

Press Fixed Dialling Numbers.

2 Activate or deactivate fixed dialling

To activate fixed dialling:
Press Enable FDN.

To deactivate fixed dialling:
Press Disable FDN.

Key in your PIN2 and press OK.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 2 of 9: Little or no network coverage

If you're in an area with little or no network coverage, your mobile phone can't find a network and you can't make calls.

Solution: Try again later when you're in an area with better network coverage. View our network coverage map.

We are pleased that your problem was solved.

Cause 3 of 9: There's an error at the receiving end

If you're having problems calling a specific number, the error might be at the receiving end.

Solution: Try calling another number. If you can call another number, the error is probably at the receiving end.

We are pleased that your problem was solved.

Cause 4 of 9: There may be a temporary network problem

There may be a temporary network problem, which means that you can't make calls.

Solution: Try again later or when you're in a different area.

We are pleased that your problem was solved.

Cause 5 of 9: Your mobile phone is set to connect to 3G networks only

If your mobile phone is set to connect to 3G networks only, it can't find a network if you're in an area with poor or no 3G network coverage.

Solution: Change network mode allowing your mobile phone to connect to both 2G and 3G networks.

Step 1 of 5

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 5

Press Mobile networks.

Step 3 of 5

Press Network mode.

Step 4 of 5

Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find " Network mode"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Press Mobile networks.

Press Network mode.

2 Select network mode

Press 4G/3G/2G (auto connect), 3G/2G (auto connect), 3G only or 2G only.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 6 of 9: You price plan has been suspended due to non-payment

You'll be notified if your price plan has been suspended when you try to make a call.

Solution: Log on to Swisscom Customer Centre for more help.

We are pleased that your problem was solved.

Cause 7 of 9: You've activated manual network selection and are out of range of the selected network

If you've activated manual network selection and are out of range of the selected network, you can't make calls.

Solution: Activate automatic network selection.

Step 1 of 8

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 8

Press Mobile networks.

Step 3 of 8

Press Network operators.

Step 4 of 8

Your mobile phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 5 of 8

Press Search networks.

Step 6 of 8

Press the required network.
Your display will tell you if you have access to the network you've selected.

Step 7 of 8

Press Select automatically.

Step 8 of 8

Press the Home key to end the session and return to the Home screen.

1 Find " Network operators"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Press Mobile networks.

Press Network operators.

2 Select an option

Your mobile phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

3 2a - Select a network manually

Press Search networks.

Press the required network.
Your display will tell you if you have access to the network you've selected.

4 2b - Select a network automatically

Press Select automatically.

5 Return to the Home screen

Press the Home key to end the session and return to the Home screen.

We are pleased that your problem was solved.

Cause 8 of 9: Flight mode is activated

If flight mode is activated, your mobile phone's transmitting functions are deactivated. This means that you can't make or receive calls.

Solution: Deactivate flight mode.

Step 1 of 2

Press and hold On/Off.

Step 2 of 2

Press Flight mode to activate or deactivate the function.

1 Activate or deactivate flight mode

Press and hold On/Off.

Press Flight mode to activate or deactivate the function.

We are pleased that your problem was solved.

Cause 9 of 9: No credit on your prepaid card

If there's no credit on your prepaid card, you can't make calls.

Solution: Top up your prepaid card.

We are pleased that your problem was solved.

Unfortunately, we can't solve the problem with your device.

We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.

If this doesn't help, please visit our My Service webpage for more help.

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1 Find "Fixed Dialling Numbers"

2 Activate or deactivate fixed dialling

3 Return to the Home screen

1 Find " Network mode"

2 Select network mode

3 Return to the Home screen

1 Find " Network operators"

2 Select an option

3 2a - Select a network manually

4 2b - Select a network automatically

5 Return to the Home screen

1 Activate or deactivate flight mode

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