Order now the
new iPad Pro.
Order now the new
Huawei Mate 20 Pro.
WLAN and e-mail under control
My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.
Solution: Make sure your mobile phone has been assembled correctly.
Turn the back of your mobile phone towards you.Take hold of the left side of the back cover and remove it.
Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the holder.
Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.
Place the back cover on your mobile phone and press it into place.
Required information *