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Mobile guides

    
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Samsung Galaxy S5

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.

Solution: Make sure your mobile phone has been assembled correctly.

Step 1 of 5

Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.

Step 2 of 5

Place your SIM card as illustrated next to the SIM card holder.

Step 3 of 5

Slide your SIM card into the holder.

Step 4 of 5

Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.

Step 5 of 5

Place the back cover on your mobile phone and press it into place.

1 Remove the back cover

Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.

2 Insert your SIM card

Place your SIM card as illustrated next to the SIM card holder.
Slide your SIM card into the holder.

3 Insert the battery

Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.

4 Replace the back cover

Place the back cover on your mobile phone and press it into place.