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Samsung Galaxy S5
Troubleshooting
If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:
Step 4 of 4
When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.
1 Connect the charger to your mobile phone
Open the cover at the bottom of your mobile phone.
Connect the charging cable to the socket and to wall socket.
When the battery charging icon is displayed, charging is in progress.
2 End charging
When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.
We are pleased that your problem was solved.
1 Turn on your mobile phone
Press On/Off until your mobile phone is turned on.
2 Enter PIN
Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
3 Turn off your mobile phone
Press and hold On/Off.
Press Power off.
Press OK.
We are pleased that your problem was solved.
1 Remove the back cover
Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.
Take hold of the left side of the back cover and remove it.
2 Insert your SIM
Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the holder.
3 Insert the battery
Place the battery in your mobile phone (top first), matching the battery contacts with the phone contacts, and press the battery into place.
4 Replace the back cover
Place the back cover on your mobile phone and press it into place.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
We are pleased that your problem was solved.
1 Turn on your mobile phone
Press On/Off until your mobile phone is turned on.
2 Enter PIN
Key in your PIN and press OK.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
If your mobile phone rejects your SIM:
Contact your distributor or service provider where you bought your mobile phone.
3 Turn off your mobile phone
Press and hold On/Off.
Press Power off.
Press OK.
We are pleased that your problem was solved.
Step 4 of 18
You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
1 Find " Screen lock"
Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press the settings icon.
Press Lock screen.
Press Screen lock.
2 Select option
You can create several types of phone lock codes. The steps below describe three examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
Create phone lock code using a pattern, go to 2a.
Create phone lock code using your fingerprint, go to 2b.
Create phone lock code using a PIN, go to 2c.
3 2a - Create phone lock code using a pattern
Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Repeat the selected phone lock code to confirm.
Press Confirm.
Key in a four-digit PIN and press Continue.
Key in the PIN again and press OK.
4 2b - Create phone lock code using your fingerprint
Press Fingerprint.
Follow the instructions on the display to add a fingerprint.
Follow the instructions on the display to add a fingerprint.
Key in a password and press Continue.
Key in the password again and press OK.
5 2c - Create phone lock code using a PIN
Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.
6 Deactivate use of phone lock code
Press None.
7 Return to the Home screen
Press the Home key to end the session and return to the Home screen.
We are pleased that your problem was solved.
Unfortunately, we can't solve the problem with your device.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.
We suggest you try updating the device software if you haven't done so recently. Manufacturers often use software updates to add new functionality and resolve problems.
If this doesn't help, please visit our My Service webpage for more help.