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Samsung Galaxy S5

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you haven't activated a Google account on your mobile phone, you can't install apps.

Solution: Activate a Google account on your mobile phone.

Step 1 of 9

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 9

Press Accounts.

Step 3 of 9

Press Add account.

Step 4 of 9

Press Google.

Step 5 of 9

Press Existing.

Step 6 of 9

Key in the username for your Google account.
Press Password and key in the password for your Google account.

Step 7 of 9

Press arrow right.

Step 8 of 9

Press OK.
Follow the instructions on the display to select settings for your Google account.

Step 9 of 9

Press the Home key to end the session and return to the Home screen.

1 Find " Google"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Accounts.
Press Add account.
Press Google.

2 Start activation

Press Existing.

3 Activate your Google account

Key in the username for your Google account.
Press Password and key in the password for your Google account.
Press arrow right.
Press OK.
Follow the instructions on the display to select settings for your Google account.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.