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    Samsung Galaxy S5

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    If you're trying to access the Internet using the mobile network and you've activated manual network selection, you need to be within range of the selected network.

    Solution: Activate automatic network selection so that your mobile phone connects to a network automatically.

    Step 1 of 8

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 8

    Press More networks.

    Step 3 of 8

    Press Mobile networks.

    Step 4 of 8

    Press Network operators.

    Samsung Galaxy S5
    Step 5 of 8

    Your mobile phone searches for networks within range.
    Select one of the following options:
    Select network manually, go to 2a.
    Select network automatically, go to 2b.

    Step 6 of 8

    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    Step 7 of 8

    Press Select automatically.

    Step 8 of 8

    Press the Home key to end the session and return to the Home screen.

    1 Find " Network operators"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press More networks.
    Press Mobile networks.
    Press Network operators.

    2 Select an option

    Your mobile phone searches for networks within range.
    Select one of the following options:
    Select network manually, go to 2a.
    Select network automatically, go to 2b.
    Samsung Galaxy S5

    3 2a - Select a network manually

    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    4 2b - Select a network automatically

    Press Select automatically.

    5 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.