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My Swisscom Assistant
Your pocket Customer Center
My Swisscom App
Disruptions or technical problems?
Check your connection!
Settings & software updates
Calls & contacts
Messaging & Internet
Multimedia & apps
If your device isn't working properly, you can try several solutions to solve the problem. In most cases you can solve the problem by following these guidelines:
If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.
Solution: Activate data roaming. Please note: you may induce additional costs by activating data roaming.
Slide your finger down the display starting from the top edge of your mobile phone.Press the settings icon.
Press More networks.
Press Mobile networks.
Press Data roaming to activate or deactivate the function.
If you activate data roaming:Press OK to confirm.
Press the Home key to end the session and return to the Home screen.
Required information *