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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate data roaming.

Step 1 of 6

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 6

Press More networks.

Step 3 of 6

Press Mobile networks.

Step 4 of 6

Press Data roaming to activate or deactivate the function.

Step 5 of 6

If you activate data roaming:
Press OK to confirm.

Step 6 of 6

Press the Home key to end the session and return to the Home screen.

1 Find " Mobile networks"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press More networks.
Press Mobile networks.

2 Activate or deactivate data roaming

Press Data roaming to activate or deactivate the function.
If you activate data roaming:
Press OK to confirm.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.