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Restore the factory default settings

If your mobile phone is slow or in any other way doesn't work or respond as well as it should, it may help to restore the factory default settings. This deletes all configurations you've made in your mobile phone.

Step 1 of 7

Slide your finger down the display starting from the top edge of your mobile phone.

Step 2 of 7

Press the settings icon.

Step 3 of 7

Press General management.

Step 4 of 7

Press Reset.

Step 5 of 7

Press Factory data reset.

Step 6 of 7

Press Reset.

Step 7 of 7

Press Delete all and wait a moment while the factory default settings are restored. Follow the instructions on the display to set up your mobile phone and prepare it for use.

1. Find "Factory data reset"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press General management.
Press Reset.
Press Factory data reset.

2. Restore factory default settings

Press Reset.
Press Delete all and wait a moment while the factory default settings are restored. Follow the instructions on the display to set up your mobile phone and prepare it for use.